Mobile technology brings real business benefits to field-force operations. Advances in mobile software platforms, handheld computers and mobile printers allow the introduction of many new and improved methods for leading with the delivery of goods or services in the field. Free from the constraints of fixed computer access and printing, the mobile worker carries a handheld terminal and a portable printer to use in the field.

Mobile technology offers the following benefits:

• Improved employee productivity
• Increased visits per day
• Increased sales margin and profit
• Reduced errors by eliminating office duplication
• Instant and secure data transfer
• Enhanced customer service
• Faster payment processing
• Improved customer satisfaction

Handheld computers and mobile printers allow mobile workers to print payment receipts, delivery documents, invoices, tickets and tracking labels in the field. This makes them ideal for field-based employees in utilities, construction, direct store delivery (DSD), service/repair and sales environments.

Mobile technology supports numerous printing applications across various markets:

• Proof of delivery receipts
• Invoices and sales orders
• Returned goods labels
• Collection receipts
• Service and repair reports
• Inspection labels
• Leisure tickets

Field Service

Automated field-service solutions help improve the management of service and maintenance applications that involve deliveries, invoicing, route tracking and labour management.

Mobile printers enhance the efficiency of operation in multiple field service applications, from restocking and maintaining vending machines to providing customer facing service and support.

Repair and Recovery

Field-based repair engineers use mobile computers and printers to issue receipts, invoices and other documentation at the time of repair. This accelerates the payment process, eliminating the need for manual data entry and billing back in the office.

Utilities

Service engineers can use mobile printers to generate service and maintenance records, meter reading, statements of work, quotations and invoices on demand.

Mobile label printers allow for improved asset management as high-value assets can be individually tagged on demand.

Construction

The implementation of a simple bar-code based track and trace system can help located equipment or materials quicker. Additionally, mobile technology facilitates the accurate management and tracking of maintenance equipment in the field.

Time Savings

Productivity is improved by removing time constraining carbon copy forms from the field based application. Capturing job data from the handheld terminal and sending this to a mobile printer takes seconds, rather than the minutes required to complete a carbon copy form by hand.

Cost Savings

Mobility solutions are proven to save costs and resources in the enterprise.

Eliminating the costly pre-printed forms and labels is an immediate cost-saving while the benefits of a more efficient and flexible mobile workforce save costs as a result of time savings and improved levels of customer service.

Improved Customer Service and Retention

Faster response times more information on hand and the ability to produce legible printed output at the touch of a button greatly enhance a customer service.

Improved Operational Efficiency

An automated mobile workforce is a highly flexible and efficient workforce, generating time and cost savings while reducing error and improving customer service and retention.

All this combines to generate substantial improvements in operational efficiency and significant ROI.

Applications benefiting from mobile technology:

• Breakdown and recovery services
• Cash collection
• Construction
• Direct store delivery
• Equipment hire
• Facilities management
• Field service
• Leisure/gaming
• Mobile repairs
• Parcel delivery and collection
• Rentals
• Security
• Utilities service
• Vending
• Veterinary/agricultural
• Waste management

For more information, contact Help@chipside.