copyright chipside ltd 2006 updated: 1st January 2006

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Requesting help making contact Email Fax Website Letter Telephone Call We have the following email address for those time when you are not sure who to contact: support@chipside.com keeping track Every call for help is entered into our tracking software and given a unique call reference number.   This log number is given to you when you call and follows the call through to resolution.   As any time that you would like an update, or wish to report more detail, simply quote the reference and we will update the log. feedback We provide regular reports showing what activity has been generated by our team.We monitor all our contracts for the emergence of common themes that may be causing problems for users.   Once identified, we release a fact-sheet detailing the problem and can often release an upgrade to remove the issue.  Receiving help telephone advice We work hard to resolve as many issues as possible at first point of call.   Our experience shows that over 8 out of 10 calls are resolved by our teams explaining how to use our products and services to complete the task that resulted in the call. written resource We publish a variety of technical literature and these provide a valuable source of reference material for your use. User Guides Technical Specifications Training Bulletins modem support We back our telephone teams with the ability to 'dial-in' to the user and assist directly.   We agree a secure method of access with your IT administrator.   Once we have agreed that we can resolve a user request via remote support, we simply connect to your systems using one of our secure high speed links.   Our technicians can then see exactly what the end-user is experiencing, in real-time and carry out a resolution.   Remote support is an excellent way of getting to the root of the problem quickly-minimising disruption to your business. visits to site Major issues are sometimes best resolved on-site during a visit by one of our technicians.   A pre-set maximum number of site visits can be included in your chipassist package under our preventative maintenance obligations. If we request a site visit as the best method of providing our support, we undertake to absorb the site visit fee (for contracted customers only).   If you wish to have a site visit that is not included in the contract, we will request a site visit fee. We provide reassurance about costs by publishing our fee scales in advance.